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SUSTAINABILITY & governance
Annual Report 2017
33
Stakeholder
Areas of focus
Our approach
Shareholders and
investors
•
Delivering profitable returns on
investment
•
Financial strength & resilience
•
Disclosing timely, concise and relevant
information
•
Upholding corporate values
•
Business sustainability
We respond:
•
through timely disclosures of the Group’s financial results,
announcements, annual reports which are posted on our
Company’s website.
•
By disseminating material issues to the market by way of
Bursa announcements.
•
through continued improvements in our business strategies,
governance framework and corporate reporting.
•
through engagements at General Meetings.
Customers
•
Changing needs of customers and
consumers
•
Business ethics
•
Innovation
•
Supply chain/traceability issues
•
Health & safety
•
Certification
We seek to be honest and fair in our relationships with our
customers and to provide the standards of product and
service that have been agreed.
We take all reasonable steps to ensure the safety and quality
of the goods we produce and the services we provide.
Certifications to support market credibility.
Communities
•
Economic empowerment/ livelihood
•
Community safety and health
Our operations create employment and career development
opportunities for our local communities, as well as business
opportunities for local suppliers.
Communities also benefit from improved standards of living
from, inter alia, the infrastructure we put in place and welfare
contributions.
Memberships &
associations
Advancing industry specific matters with
policymakers and other key stakeholders
Our memberships provide a forum for us to promote and
defend our interests in the broader industry context, to learn
from and to benefit from their contribution.
Further, our participation and membership in various
associations ensures that we stay in touch with current and
anticipated developments.
Suppliers
•
Quality control
•
Business ethics
•
Training & support
•
Supply chain transparency
•
Sustainability requirements
We require our suppliers to live up to good social and
environmental standards. We also know that our suppliers
expect us to conduct our business fairly and honestly, and
establishing trust and long-term relationships are essential.
In collaborating with suppliers to secure long-term availability
of materials and to pursue future opportunities.
National and local
governments
•
Compliance & regulations
•
Land issues
•
Level ‘playing fields’ for all sectors
•
Local economic development
programmes
•
Corporate Responsibility initiatives
•
Licence to operate
•
Industry specific matters
We are often a major economic contributor to the local and
national jurisdictions in which we operate. Our tax and other
contributions enable government to develop and maintain
public works, services and institutions.
We proactively engage the government and regulators
on policy matters at local, provincial and federal levels and
provide support on national agendas.
sustainability report