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39

F i m a C o r p o r at i o n B e r h a d ( 2 1 1 8 5 - P ) •

A n n u a l R e p o r t 2 0 1 8

Engaging Stakeholders

Our stakeholders’ expectations revolve around good returns, sustainable profits, growth, regulatory compliances, transparency

and accountability. We respond to our stakeholders’ expectations in different ways, both formally and informally, depending on

the nature and scale of the issue. These interactions are crucial to enable us to tackle some of the major challenges facing our

operations – problems that affect everyone along our value chain and to seek beneficial solutions on concerns that no entity can

solve on its own.

Stakeholders Areas of focus

Our approach

our people

Job security and wages

• Conducive workplace

• Career development

• Corporate activity

• Health and safety

• Group’s growth development

Our strategy is to invest in the attraction, retention and

development of a diverse and talented workforce aligned

with our values of open communication, empowering

others, safety, respecting all our stakeholders and acting

ethically by offering diverse employment prospects,

opportunities for development, and competitive rewards

and benefits that have a clear link to performance.

The Group has in place a Whistleblowing Policy and

structured grievance procedures to address employees’

cares and concerns.

Shareholders

and investors

• Delivering profitable returns

on investment

• Financial strength & resilience

• Disclosing timely, concise

and relevant information

• Upholding corporate values

• Business sustainability

We respond:

• through timely disclosures of the Group’s financial

results, announcements, annual reports and via the

Company’s website.

• by disseminating material issues to the market by way

of Bursa announcements.

• through continued improvements in our business

strategies, governance framework and corporate

reporting.

• through engagements at General Meetings.

Customers

• Changing needs of customers

and consumers

• Business ethics

• Innovation

• Supply chain/traceability issues

• Health & safety

• Certification

We seek to be honest and fair in our relationships with

our customers and to provide the standards of product

and service that have been agreed.

We take all reasonable steps to ensure the safety and

quality of the goods we produce and the services we

provide.

Certifications to support market credibility.

MARKETPLACE

SUSTAINABILITY REPORT 2018