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Fima CORPORATION Berhad

(197401004110) (21185-P) •

Annual Report 2020

46

Engaging Stakeholders

Our stakeholders’ expectations revolve around good returns, sustainable profits, growth, regulatory compliances, transparency and

accountability. We respond to our stakeholders’ expectations in different ways, both formally and informally, depending on the nature

and scale of the issue. These interactions are crucial as they shape how we define and execute our strategy to enable us to tackle some of

the significant challenges facing our operations – problems that affect everyone along our value chain and to seek beneficial solutions on

concerns that no entity can solve on its own.

STAKEHOLDER AREAS OF FOCUS

OUR APPROACH

Our people

• Job security and wages

• Conducive workplace

• Career development

• Corporate activity

• Health and safety

• Group’s growth development

Our strategy is to invest in the attraction, retention and development

of a diverse and talented workforce.

Aligned with our values of open communication, empowering others,

safety, respecting all our stakeholders and acting ethically by offering

diverse employment prospects, opportunities for development,

and competitive rewards and benefits that have a clear link to

performance.

The Group has in place a Whistle-blowing Policy and grievance

procedures to address employees’ cares and concerns.

Shareholders

and investors

• Delivering profitable returns on

investment

• Financial strength & resilience

• Disclosing timely, concise and

relevant information

• Upholding corporate values

• Business sustainability

We respond:

• through timely disclosures of the Group’s financial results,

announcements, annual reports and via the Company’s website.

• by disseminating material issues to the market through Bursa

announcements.

• through continued improvements in our business strategies,

governance framework and corporate reporting.

• through engagements at General Meetings.

Customers

• Changing needs of customers and

consumers

• Business ethics

• Innovation

• Supply chain/traceability issues

• Health and safety

• Certification

We seek to be honest and fair in our relationships with customers

and to provide standards of product and services that meet their

requirements. We take all reasonable steps to ensure the safety and

quality of the goods we produce and the services we provide.

Certifications obtained to support market credibility.

Communities

• Economic empowerment/livelihood

• Community safety and health

• Environmental protection

Our operations create employment and career development

opportunities for our local communities, as well as business

opportunities for local suppliers. Communities also benefit from

improved standards of living from, inter alia, the infrastructure we put

in place, welfare contributions as well as aid during times of adversity

and/or disaster.

Memberships &

associations

• Advancing industry-specific matters

with policymakers and other key

stakeholders

Our memberships provide a forum to promote and defend our

interests in a broader industry context, to learn and to benefit from

their contribution.

Further, our participation and membership in various associations

ensure that we stay in touch with current and anticipated

developments.