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Fima CORPORATION Berhad
(197401004110) (21185-P) •
Annual Report 2020
46
Engaging Stakeholders
Our stakeholders’ expectations revolve around good returns, sustainable profits, growth, regulatory compliances, transparency and
accountability. We respond to our stakeholders’ expectations in different ways, both formally and informally, depending on the nature
and scale of the issue. These interactions are crucial as they shape how we define and execute our strategy to enable us to tackle some of
the significant challenges facing our operations – problems that affect everyone along our value chain and to seek beneficial solutions on
concerns that no entity can solve on its own.
STAKEHOLDER AREAS OF FOCUS
OUR APPROACH
Our people
• Job security and wages
• Conducive workplace
• Career development
• Corporate activity
• Health and safety
• Group’s growth development
Our strategy is to invest in the attraction, retention and development
of a diverse and talented workforce.
Aligned with our values of open communication, empowering others,
safety, respecting all our stakeholders and acting ethically by offering
diverse employment prospects, opportunities for development,
and competitive rewards and benefits that have a clear link to
performance.
The Group has in place a Whistle-blowing Policy and grievance
procedures to address employees’ cares and concerns.
Shareholders
and investors
• Delivering profitable returns on
investment
• Financial strength & resilience
• Disclosing timely, concise and
relevant information
• Upholding corporate values
• Business sustainability
We respond:
• through timely disclosures of the Group’s financial results,
announcements, annual reports and via the Company’s website.
• by disseminating material issues to the market through Bursa
announcements.
• through continued improvements in our business strategies,
governance framework and corporate reporting.
• through engagements at General Meetings.
Customers
• Changing needs of customers and
consumers
• Business ethics
• Innovation
• Supply chain/traceability issues
• Health and safety
• Certification
We seek to be honest and fair in our relationships with customers
and to provide standards of product and services that meet their
requirements. We take all reasonable steps to ensure the safety and
quality of the goods we produce and the services we provide.
Certifications obtained to support market credibility.
Communities
• Economic empowerment/livelihood
• Community safety and health
• Environmental protection
Our operations create employment and career development
opportunities for our local communities, as well as business
opportunities for local suppliers. Communities also benefit from
improved standards of living from, inter alia, the infrastructure we put
in place, welfare contributions as well as aid during times of adversity
and/or disaster.
Memberships &
associations
• Advancing industry-specific matters
with policymakers and other key
stakeholders
Our memberships provide a forum to promote and defend our
interests in a broader industry context, to learn and to benefit from
their contribution.
Further, our participation and membership in various associations
ensure that we stay in touch with current and anticipated
developments.