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SUSTAINABILITY & governance

Annual Report 2017

33

Stakeholder

Areas of focus

Our approach

Shareholders and

investors

Delivering profitable returns on

investment

Financial strength & resilience

Disclosing timely, concise and relevant

information

Upholding corporate values

Business sustainability

We respond:

through timely disclosures of the Group’s financial results,

announcements, annual reports which are posted on our

Company’s website.

By disseminating material issues to the market by way of

Bursa announcements.

through continued improvements in our business strategies,

governance framework and corporate reporting.

through engagements at General Meetings.

Customers

Changing needs of customers and

consumers

Business ethics

Innovation

Supply chain/traceability issues

Health & safety

Certification

We seek to be honest and fair in our relationships with our

customers and to provide the standards of product and

service that have been agreed.

We take all reasonable steps to ensure the safety and quality

of the goods we produce and the services we provide.

Certifications to support market credibility.

Communities

Economic empowerment/ livelihood

Community safety and health

Our operations create employment and career development

opportunities for our local communities, as well as business

opportunities for local suppliers.

Communities also benefit from improved standards of living

from, inter alia, the infrastructure we put in place and welfare

contributions.

Memberships &

associations

Advancing industry specific matters with

policymakers and other key stakeholders

Our memberships provide a forum for us to promote and

defend our interests in the broader industry context, to learn

from and to benefit from their contribution.

Further, our participation and membership in various

associations ensures that we stay in touch with current and

anticipated developments.

Suppliers

Quality control

Business ethics

Training & support

Supply chain transparency

Sustainability requirements

We require our suppliers to live up to good social and

environmental standards. We also know that our suppliers

expect us to conduct our business fairly and honestly, and

establishing trust and long-term relationships are essential.

In collaborating with suppliers to secure long-term availability

of materials and to pursue future opportunities.

National and local

governments

Compliance & regulations

Land issues

Level ‘playing fields’ for all sectors

Local economic development

programmes

Corporate Responsibility initiatives

Licence to operate

Industry specific matters

We are often a major economic contributor to the local and

national jurisdictions in which we operate. Our tax and other

contributions enable government to develop and maintain

public works, services and institutions.

We proactively engage the government and regulators

on policy matters at local, provincial and federal levels and

provide support on national agendas.

sustainability report